FAQ

How long will it take to ship my order? What is your shipping process?

If an Item is Ready To Ship (RTS), expect 2-3 business days shipping - this typically includes fulfillment time and will be addressed if orders will take longer to process.
Pre-Order items typically will take 4-6 weeks to fulfill, and will ship 3-5 business days following fulfillment. Please take this timeline into account if ordering an item for a vacation/holidays, and plan accordingly.
You will be emailed once your item's label has been printed, and the tracking information will update once your item has been scanned at a UPS or USPS location. At that point, your item will have been "shipped".
Once your package has been shipped, I am given the same amount of information as customers. I cannot replace items damaged during shipment or items that go lost via the post office or UPS.
If an item is held up in transport to its shipping destination, there is nothing I can do. You will be provided a tracking number along with a confirmation email of your order. We suggest filing a claim or reaching out to your local USPS or UPS location for missing package info.
Please make sure all fields are CORRECTLY filled in (name, shipping address, email, etc.) when placing your order to avoid packages being lost, stalled, or sent back to me.

Can I return my items if I am unhappy?

I currently do not accept returns or provide refunds at this time.
If your package hasn't moved in a week or so (no update to tracking number), please email @ hello@evenmoremagic.com
I am not responsible for lost items in the mail.
Refunds will be allowed if an item is damaged via our end, shipped in an incorrect style or size, or if a customer wishes to cancel their order within 48 hours. Please email hello@evenmormagic.com
Non U.S. customers will be responsible for brokerage fees associated with shipping and customs costs for their order. Unfortunately, these associated costs are high, and I am still growing my small business. If you fall under this category but wish to pursue an order, please plan accordingly for additional fees.

How can we contact you? Are you on social media?

Please email us at hello@evenmoremagic.com for any inquiries you may have. PLEASE do NOT DM me if you have a question or request about your order. (DMs can get lost in message requests, etc. and are not a reliable means of contacting me :) )
Please allow 48-72 hours for an email response.
Of course! Check out our Instagram and Pinterest pages @evenmoremagic for our newest items, designs and any updates to our shop!